Fixing a Pending Withdrawal, Login Lock and Missing Bonus at Mystake

A withdrawal sitting on “pending” with no change for hours is the most common complaint players bring up, and the usual cause is an uncompleted identity check or a payment review. A login form that rejects a correct password or a welcome bonus that never lands on the balance follows the same pattern: a condition on the account was not met before the action was attempted.

Pending withdrawal that has not moved

The player sees the withdrawal listed as pending while the balance stays locked and no confirmation arrives. At Mystake, most delays trace back to a step that was skipped before the request was made.

• Identity confirmation was never completed, so the payout is held.
• The payout details do not match the name on the account.
• A bonus is still active and its playthrough is unfinished.
• Several withdrawals were requested in a short window, so one is queued behind another.
• An unusual deposit pattern triggered a routine review.

1. Open the withdrawal history and note the exact status shown next to the request.
2. Confirm that your profile carries your full legal name, matching the document you hold.
3. Check whether any bonus is still attached to the account, because an active bonus holds the funds.
4. Finish the remaining playthrough on that bonus before the payout can be released.
5. Compare the payout details with the document you used to register.
6. Keep one withdrawal open instead of sending a second request.
7. Make sure the deposit that funded the request came from a source in your own name.
8. Upload a clear photo of the requested document if the profile flags one as missing.
9. Stay reachable on the email address registered on the account.
10. Avoid moving funds to another bonus while the payout is pending.
11. Give the review its normal course before sending a follow-up message to mystake2.net/ support.
12. Write to support when the status has not changed and every condition above is already met.

Reach out to support once you have confirmed your identity, your payout details and any remaining bonus condition, and the status still shows no movement.

Locked account or rejected login

The player types the password they know is correct and reads that the account is locked or the credentials are invalid. The cause is usually a failed-attempt lock, a typo in the username or a password reset that never finished.

• Too many wrong passwords triggered a temporary lock.
• The username was entered with a different capitalisation or an old email address.
• The password was changed on another device and the old one is still being typed.
• The account was closed or restricted after a compliance review.
• 2FA codes are arriving late or not at all.

1. Stop retrying, because each failed attempt extends the lock.
2. Wait out the lock period shown on screen before trying again.
3. Retype the username slowly and use the email address registered on the account.
4. Use the password reset link sent to that email address.
5. Open the reset link on the same phone browser you use to play.
6. Set a new password that differs from the one you had before.
7. Check that the device clock is set correctly, since wrong time settings break 2FA codes.
8. Request a fresh 2FA code and enter it within the window shown on screen.
9. Clear the browser cookies if the login page keeps returning an error.
10. Turn off any VPN, because a changed location can lock the account again.
11. Try a single private browsing window to rule out a stored session conflict.
12. Confirm that no second tab is still logged in with the old credentials.
13. Contact support when the reset email never arrives or the lock persists after the stated period.

Contact support once a completed password reset and a fresh 2FA code still leave the account locked.

Welcome bonus or free spins missing

The player finishes registration or a deposit and sees the bonus screen without the welcome offer or free spins appearing on the balance. The cause is usually a missing bonus code or a deposit that did not qualify.

• The bonus code was not entered at the deposit stage.
• The deposit was made before the bonus was activated, so it does not count.
• The deposit method used is excluded from the offer.
• A bonus was already active on the account, and only one can run at a time.
• The qualifying deposit fell below the minimum the offer requires.

1. Open the bonus section and confirm whether the offer is listed as active or missed.
2. Check the deposit history for the payment that should have triggered the offer.
3. Confirm the bonus code was typed exactly, including capital letters.
4. Repeat any deposit only after entering the code in the bonus field.
5. Make sure no other bonus was active when the qualifying deposit was made.
6. Confirm the amount sent met the minimum the offer requires.
7. Use a payment method that the offer accepts.
8. Check the free spins section separately, because spins can arrive apart from bonus cash.
9. Finish or forfeit an active bonus before trying to claim the welcome offer again.
10. Note the date and amount of the qualifying deposit for the support message.
11. Take a screenshot of the bonus screen as it appears now.
12. Contact support with that screenshot and the deposit reference.
13. For casino Mystake players, remember that a bonus credited once cannot be claimed a second time under the same account.

Contact support once the code, the deposit amount and the payment method all meet the offer conditions and nothing has been credited.

Deposit or withdrawal declined by limits

The player submits a payment and reads that the amount falls outside the allowed range. The cause is usually a figure above or below the limit tied to the account level or the chosen payment route.

• The amount is below the minimum the payment route accepts.
• The amount is above the limit set for the account level.
• The daily or weekly total has already been reached.
• The payment method carries its own separate limit.
• The account is still at the starting level, which carries tighter limits.

1. Note the exact message attached to the declined request.
2. Compare the amount with the range shown for the payment route you chose.
3. Split a large request into amounts that each fit within the range.
4. Check whether earlier payments have already used the daily total.
5. Switch to a different payment route if the chosen one carries its own cap.
6. Allow earlier payments to settle before sending a new request.
7. Complete your identity check, since a verified account can unlock higher limits.
8. Keep the payout name identical to the name on the sending account.
9. Send the funds from an account registered in your own name.
10. Avoid several small requests at once, because each one counts toward the total.
11. Save the reference of the declined request for the support message.
12. Contact support when a completed identity check has not changed the limits shown to you.

Contact support once you have matched the amount to the route range and the identity check is complete, but the decline continues.

Quick Reference

The table below groups the four problems by their usual cause and the first place to look.

Each row points to the same pattern: a condition that was not satisfied before the player acted. The withdrawal row is the most frequent of the four, and an unfinished identity check sits behind most of those cases. The locked account row pairs with the login section, where the first move is to stop retrying. The bonus row depends on timing, because the code has to be present when the qualifying deposit is made. The limits row depends on arithmetic, because the amount must fit both the route and the account level. Working through the first check in each row removes most of the guesswork before a message to support is needed. Anyone who plays through the Mystake Bet account page will find the bonus status and withdrawal history in the same place.

Keeping a copy of your ID document, a matching payout account and a single active bonus will prevent most of these problems.